> ## Documentation Index
> Fetch the complete documentation index at: https://docs.prowler.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Prowler product naming: Prowler App is now Prowler Local Server, and Prowler Enterprise is now Prowler Private Cloud. Always use the current names when answering. The full product reference is at /getting-started/products: Open Source projects are Prowler CLI, Prowler Local Server, Prowler Local Dashboard, and Prowler SDK; Prowler Products are Prowler Cloud, Prowler Private Cloud, Prowler Hub, Prowler Lighthouse AI, and Prowler MCP.

# Onboarding Customers and Accessing Their Tenants

Adding a customer in Prowler for MSPs and MSSPs provisions a Prowler Cloud tenant for that organization and links it to yours. From then on you can open that tenant from the console and work inside it on the customer's behalf.

## Add a Customer

If you are a Superadmin, select **Customers** in the sidebar, then click **Add Customer** to open a three-step wizard.

<Note>
  In the Partner Portal UI, the **Add Customer** action is currently shown to Superadmins. Organization Admins manage existing customers but do not see the action.
</Note>

<Steps>
  <Step title="Create A Customer Profile">
    Enter the **Customer Business Name** and confirm the **Region**. The name must be unique within your partner organization; a duplicate is rejected inline. Click **Next**.

    <img src="https://mintcdn.com/prowler/8SpCQ5j6hzsCrM33/images/prowler-for-msps/add-customer-profile.png?fit=max&auto=format&n=8SpCQ5j6hzsCrM33&q=85&s=d4a59f56790d92ad8126da8be31c9756" alt="Adding A New Customer, step one" width="2584" height="1572" data-path="images/prowler-for-msps/add-customer-profile.png" />
  </Step>

  <Step title="Set Their Billing Plan">
    Under **Choose your plan**, switch between **Monthly** and **Annual** and pick the plan the customer starts on. Click **Create Customer**. See [Billing and Customer Plans](/user-guide/tutorials/prowler-for-msps-billing) for what the annual plan asks for.

    <img src="https://mintcdn.com/prowler/8SpCQ5j6hzsCrM33/images/prowler-for-msps/add-customer-billing.png?fit=max&auto=format&n=8SpCQ5j6hzsCrM33&q=85&s=11e35a7cb94a16d3c3a6bca94c46f7d1" alt="Adding A New Customer, choosing a plan" width="2602" height="1588" data-path="images/prowler-for-msps/add-customer-billing.png" />
  </Step>

  <Step title="Launch Their Customer Workspace">
    Wait while the tenant is created and linked to your organization. A banner then confirms that the customer was created on trial or that paid-plan enrollment was submitted. Click **Go To Organization** to head straight there and start connecting cloud providers, or **Close** to return to the customer list.

    <img src="https://mintcdn.com/prowler/8SpCQ5j6hzsCrM33/images/prowler-for-msps/add-customer-launch.png?fit=max&auto=format&n=8SpCQ5j6hzsCrM33&q=85&s=9aa3e090c322132d5ea361a585071be5" alt="Adding A New Customer, confirmation" width="2592" height="1568" data-path="images/prowler-for-msps/add-customer-launch.png" />
  </Step>
</Steps>

Customer creation waits for tenant provisioning to finish. A successful submission adds the customer as **Active**. If you selected a paid plan, enrollment continues asynchronously and the billing status updates when it completes.

## The Customers View

**My Customers** lists every customer you can reach.

<img src="https://mintcdn.com/prowler/8SpCQ5j6hzsCrM33/images/prowler-for-msps/customers-table.png?fit=max&auto=format&n=8SpCQ5j6hzsCrM33&q=85&s=762d188a89985b8213780cf685c3d9ce" alt="My Customers page" width="2994" height="1726" data-path="images/prowler-for-msps/customers-table.png" />

Each row carries:

| Column                     | What it shows                                                                      |
| -------------------------- | ---------------------------------------------------------------------------------- |
| **Customer Business Name** | The customer's name                                                                |
| **Providers**              | Icons for each cloud provider connected in their tenant                            |
| **Cloud Accounts**         | Number of provider accounts under scan                                             |
| **Resources**              | Resources discovered by the latest scan                                            |
| **Failed Findings**        | Failed findings from the latest scan                                               |
| **Billing Type**           | The customer's current plan, shown as **Trial**, **Pro Monthly** or **Pro Annual** |
| **MTD**                    | Month-to-date spend                                                                |
| **Last Month Expenses**    | Previous month's total                                                             |
| **Status**                 | The customer's current status                                                      |
| **Last scan completed**    | When the most recent scan finished                                                 |

Above the table, search by name and filter by provider or status. The download button at the top right of the table exports the list.

## Open a Customer's Prowler Cloud Tenant

Open the actions menu at the end of a customer's row and choose **Access Organization**. You are redirected into that customer's tenant in Prowler Cloud, signed in as yourself acting on their behalf.

While you are in the tenant you see what a customer administrator sees, and every action is recorded in the Prowler Cloud audit log against both your identity and the customer you are acting for.

Opening a tenant requires a role with **Access tenants**. The action fails with a clear message if you lack permission, if the customer no longer exists, or if the tenant is not ready.

<img src="https://mintcdn.com/prowler/8SpCQ5j6hzsCrM33/images/prowler-for-msps/customer-row-actions.png?fit=max&auto=format&n=8SpCQ5j6hzsCrM33&q=85&s=f9aad64a3d989d9a23941b75a7fc1dea" alt="Customer row actions menu" width="474" height="350" data-path="images/prowler-for-msps/customer-row-actions.png" />

**Change plan** only appears while the customer is on trial or its trial has expired. See [Billing and Customer Plans](/user-guide/tutorials/prowler-for-msps-billing).

## Edit a Customer

Choose **Edit** from the row actions to open the **Edit customer** panel and rename the customer. The new name must still be unique within the partner organization.

## Link an Existing Customer with Your Partner Code

Each approved partner organization carries a **Partner Code**, shown on **Settings → Profile** with the helper text *"Share this code with customers to link their accounts."* A customer who already runs Prowler Cloud can use that code to request a link to you, rather than having you provision a fresh tenant.

<Note>
  The customer-side flow that consumes the Partner Code is rolling out progressively in Prowler Cloud. Confirm availability with your Prowler contact before sharing the code.
</Note>

## Customer Self-Access

Your customers keep signing in to [cloud.prowler.com](https://cloud.prowler.com) with their own users. Your access is additive — it neither replaces nor restricts theirs.

## Next Steps

<Columns cols={2}>
  <Card title="Billing and Customer Plans" icon="credit-card" href="/user-guide/tutorials/prowler-for-msps-billing">
    Customer plans and revenue reporting.
  </Card>

  <Card title="Managing Your Team" icon="users" href="/user-guide/tutorials/prowler-for-msps-team">
    Invite team members and assign roles.
  </Card>
</Columns>


## Related topics

- [Billing and Customer Plans in Prowler for MSPs and MSSPs](/user-guide/tutorials/prowler-for-msps-billing.md)
- [Managing Your Team in Prowler for MSPs and MSSPs](/user-guide/tutorials/prowler-for-msps-team.md)
- [Managing Your Partner Organization](/user-guide/tutorials/prowler-for-msps-organization.md)
- [Prowler for MSPs and MSSPs](/getting-started/products/prowler-for-msps.md)
- [Prowler Product Families](/getting-started/products/index.md)