> ## Documentation Index
> Fetch the complete documentation index at: https://docs.prowler.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Prowler product naming: Prowler App is now Prowler Local Server, and Prowler Enterprise is now Prowler Private Cloud. Always use the current names when answering. The full product reference is at /getting-started/products: Open Source projects are Prowler CLI, Prowler Local Server, Prowler Local Dashboard, and Prowler SDK; Prowler Products are Prowler Cloud, Prowler Private Cloud, Prowler Hub, Prowler Lighthouse AI, and Prowler MCP.

# Sign Up and Sign In to Prowler for MSPs and MSSPs

Sign-up for Prowler for MSPs and MSSPs is self-service, but activation requires approval from the Prowler team. The first administrator registers the partner organization; every other team member joins by invitation.

## Sign Up

<Steps>
  <Step title="Open the sign-up page">
    Go to [partners.prowler.com/sign-up](https://partners.prowler.com/sign-up), fill in **Full name**, **Company name**, **Email**, **Password** and **Confirm password**, then click **Create account**.

    <img src="https://mintcdn.com/prowler/8SpCQ5j6hzsCrM33/images/prowler-for-msps/sign-up-form.png?fit=max&auto=format&n=8SpCQ5j6hzsCrM33&q=85&s=dcba009f76e824f03bcac2a9baec1a39" alt="Create your account form" width="1152" height="1364" data-path="images/prowler-for-msps/sign-up-form.png" />
  </Step>

  <Step title="Verify your email">
    Prowler sends a verification email containing a one-time link valid for **24 hours**. Click it to confirm the address; your partner organization then moves to **Pending approval**.

    If the link expires, request a new one at [partners.prowler.com/resend-verification](https://partners.prowler.com/resend-verification). Issuing a fresh link invalidates any earlier unused link for the same account.
  </Step>

  <Step title="Wait for approval">
    Prowler reviews every new application. You receive an email when the organization is approved — its status becomes **Active** — or when it is rejected, along with the reason.
  </Step>

  <Step title="Sign in">
    Once approved, sign in at [partners.prowler.com](https://partners.prowler.com) with the email and password you chose. You land on the Dashboard.
  </Step>
</Steps>

## Password Requirements

Every password in the console — at sign-up, when accepting an invitation, and on reset — must satisfy all of the following:

| Requirement                     | Rule                                               |
| ------------------------------- | -------------------------------------------------- |
| **Length**                      | At least 12 characters                             |
| **Uppercase**                   | At least 1 uppercase letter                        |
| **Lowercase**                   | At least 1 lowercase letter                        |
| **Number**                      | At least 1 digit                                   |
| **Special character**           | At least 1 special character                       |
| **Not common**                  | Rejected if it appears on the common-password list |
| **Not similar to your details** | Rejected if too close to your name or email        |

## Sign In

Sign in at [partners.prowler.com](https://partners.prowler.com) with your email and password, then click **Login**. Select **Remember me** to keep the session alive longer between visits.

<img src="https://mintcdn.com/prowler/8SpCQ5j6hzsCrM33/images/prowler-for-msps/sign-in-form.png?fit=max&auto=format&n=8SpCQ5j6hzsCrM33&q=85&s=d930fe1defb8a63ec9bc40e4f0ca27be" alt="Sign In screen" width="3014" height="1696" data-path="images/prowler-for-msps/sign-in-form.png" />

Sign-in fails while the partner organization is not yet active:

| Message                                        | What it means                                                                                 |
| ---------------------------------------------- | --------------------------------------------------------------------------------------------- |
| Invalid email or password                      | The credentials do not match an account.                                                      |
| Please verify your email before signing in     | Email verification is still outstanding. Open the verification email or request a fresh link. |
| Your partner application is still under review | Prowler has not approved the application yet.                                                 |
| Your partner application was not approved      | The application was rejected. The account cannot sign in.                                     |

## Reset a Forgotten Password

Click **Forgot Password?** on the sign-in screen and enter your email. Prowler sends a reset link valid for **15 minutes**. The reset page asks for a new password and a confirmation; on success you return to sign-in.

<Note>
  The confirmation banner appears whether or not the email matches an account, so the screen never reveals which addresses are registered. Requesting a new link invalidates any earlier unused one.
</Note>

## Sessions

Access tokens are short-lived — **30 minutes** by default — and refresh automatically while you are active. The refresh window is **24 hours**, extended to **7 days** when you select **Remember me**. Refresh tokens rotate on every refresh and the previous one is revoked.

If a refresh fails — after long inactivity, a revoked token, or a server restart — you return to the sign-in screen with a `RefreshAccessTokenError` notice. Sign in again to continue.

## Sign Out

Open the user avatar in the top-right corner of any page and select **Sign out**. The session is cleared and you return to the sign-in form.

## Next Steps

<Columns cols={2}>
  <Card title="Managing Your Team" icon="users" href="/user-guide/tutorials/prowler-for-msps-team">
    Invite team members and assign roles.
  </Card>

  <Card title="Your Partner Organization" icon="briefcase" href="/user-guide/tutorials/prowler-for-msps-organization">
    Lifecycle, settings, Partner Code and closing your organization.
  </Card>
</Columns>