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Each customer carries its own billing plan, set when the customer is created and changed later from the Customers page. This page covers both, and where the resulting revenue is reported.

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Permissions

Managing customer plans requires a role with Manage billing, held today by both Superadmin and Organization Admin. See Managing Your Team.

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Customer Plans

Plans are chosen in the Set Their Billing Plan step of the Add Customer wizard. A customer starts on a trial or on one of the paid plans, billed monthly or annually. Each plan card in the wizard shows its own price, included usage and overage rate. For current pricing, see prowler.com/pricing.

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Provider Accounts on the Annual Plan

The annual plan is paid upfront for a fixed number of cloud provider accounts, between 1 and 20. You set that count when you pick the plan. The monthly plan does not require an upfront provider account count.

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Change a Customer’s Plan

Open the actions menu on a customer’s row and choose Change plan.
Plan changes are one way: trial to paid. The action is only offered while a customer is on trial or its trial has expired. Once a customer holds a paid subscription, Change plan no longer appears on the row, and the trial is never a valid target.
The Change Plan dialog opens on Choose your plan, with the same Monthly and Annual toggle used when the customer was created. Change Plan dialog Select a plan and confirm with Change Plan. Choosing the annual plan also asks for the upfront provider account count. The change is submitted to Prowler Cloud and applied asynchronously; the customer’s row updates once it lands. If it fails, a message explains why:

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Revenue Reporting

Billing figures surface in two places. On the Customers page, stat cards above the table summarize Billing active — how many customers hold an active subscription — and Total MTD per currency, with a percentage change against last month. The cards appear once a customer has billing activity. Billing stat cards above the customers table On the Dashboard, the Billing Overview card reports monthly expenses against the previous month and splits revenue for the period into annual, monthly and overage, giving the same picture across every customer.

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Next Steps

Onboarding Customers

Add customers and open their Prowler Cloud tenants.

Your Partner Organization

Lifecycle, settings, Partner Code and closing your organization.