About UsLifecycle
A partner organization moves through four states:
A rejection email carries the reason, categorized as Incomplete documentation, Not eligible, Duplicate or Other.
Settings
Open Settings from the sidebar. The page has three tabs — Profile, Branding and Security — though what you can do in them depends on your role. Every signed-in user can view the settings and change their own password. Editing the organization itself requires a role with Manage settings; without it, only the Security tab is available.Profile
The Profile tab shows the Partner Information card: your organization name, its current status, the date it joined, the Partner Code and an editable Company Name.
- Partner Code — a read-only, Prowler-issued identifier in the form
PRW-00000. The helper text reads “Share this code with customers to link their accounts.” Copy it with the button at the end of the row. - Company Name — the display name used in the console, in invitations and in outbound email. Edit it and click Save Changes.
Branding
Upload your logo. See Customizing Your Branding.Security
Change your own password. Roles with Manage settings — Superadmin today — also reach the Danger zone described below. An Organization Admin sees the password form only.Customer Capacity
Each partner organization has a cap on how many customers it can hold at once. The default is 50. To raise it, contact Prowler.Closing Your Organization
Deleting a partner organization is a request, not an immediate action.1
Open the Danger zone
Go to Settings → Security. The Danger zone and its Delete Partner action require a role with Manage settings.
2
File the request
Optionally give a reason in Reason for deletion, then type
DELETE in the confirmation field to enable the button and submit.3
Wait for review
Filing the request notifies the Prowler team and sends a confirmation to the requester. The Danger zone then reports that a deletion request is already pending review. You and your team keep full access while it is pending.
4
Offboard with Prowler
The Prowler team coordinates the offboarding from there, including what happens to each customer tenant and when your organization is closed. Closing removes the partner organization, its team memberships and its branding assets, and invalidates every session.
Closing a partner organization does not delete customer data in Prowler Cloud on its own. The Prowler team confirms the handling of each customer tenant as part of the offboarding.
Ownership
One user is the owner of the partner organization — by default, whoever signed up. Ownership can be transferred to another team member, who keeps the Superadmin role. The owner cannot be removed from the team while they hold ownership.Next Steps
Managing Your Team
Invite team members and assign roles.
Customizing Your Branding
Upload your logo.
Onboarding Customers
Add customers and open their Prowler Cloud tenants.