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Adding a customer in Prowler for MSPs and MSSPs provisions a Prowler Cloud tenant for that organization and links it to yours. From then on you can open that tenant from the console and work inside it on the customer’s behalf.

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Add a Customer

Select Customers in the sidebar, then click Add Customer to open a three-step wizard.
Adding a customer is restricted to the Superadmin role. Organization Admins manage existing customers but do not see the Add Customer button.
1

Create A Customer Profile

Enter the Customer Business Name and confirm the Region. The name must be unique within your partner organization; a duplicate is rejected inline. Click Next.Adding A New Customer, step one
2

Set Their Billing Plan

Under Choose your plan, switch between Monthly and Annual and pick the plan the customer starts on. Click Create Customer. See Billing and Customer Plans for what the annual plan asks for.Adding A New Customer, choosing a plan
3

Launch Their Customer Workspace

A banner confirms the outcome — created on trial, or subscribed to a paid plan — and the tenant is created and linked to your organization. Click Go To Organization to head straight there and start connecting cloud providers, or Close to return to the customer list.Adding A New Customer, confirmation
Provisioning is asynchronous. The customer’s row shows Provisioning until the tenant is ready, then switches to Active.

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The Customers View

My Customers lists every customer you can reach. My Customers page Each row carries: A customer shows as Provisioning while its tenant is being created, and Inactive once it has been marked for removal. Above the table, search by name and filter by provider or status. The download button at the top right of the table exports the list.

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Open a Customer’s Prowler Cloud Tenant

Open the actions menu at the end of a customer’s row and choose Access Organization. You are redirected into that customer’s tenant in Prowler Cloud, signed in as yourself acting on their behalf. While you are in the tenant you see what a customer administrator sees, and every action is recorded in the Prowler Cloud audit log against both your identity and the customer you are acting for. Opening a tenant requires a role with Access tenants. The action fails with a clear message if you lack permission, if the customer no longer exists, or if the tenant is not ready. Customer row actions menu Change plan only appears while the customer is on trial or its trial has expired. See Billing and Customer Plans.

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Edit a Customer

Choose Edit from the row actions to open the Edit customer panel and rename the customer. The new name must still be unique within the partner organization. Each approved partner organization carries a Partner Code, shown on Settings → Profile with the helper text “Share this code with customers to link their accounts.” A customer who already runs Prowler Cloud can use that code to request a link to you, rather than having you provision a fresh tenant.
The customer-side flow that consumes the Partner Code is rolling out progressively in Prowler Cloud. Confirm availability with your Prowler contact before sharing the code.

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Customer Self-Access

Your customers keep signing in to cloud.prowler.com with their own users. Your access is additive — it neither replaces nor restricts theirs.

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Remove a Customer

Removing a customer detaches it from your partner organization and moves it to Inactive. It does not delete the customer’s data in Prowler Cloud; contact Prowler to arrange the offboarding of the tenant itself.

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Next Steps

Billing and Customer Plans

Customer plans and revenue reporting.

Managing Your Team

Invite team members and assign roles.