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Each partner organization has its own team and its own role catalog. Administrators invite team members by email and assign each one a role that governs what they can do.

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Roles

Two roles ship with every partner organization:
  • Superadmin — full account management. Invites members, adds and manages customers, edits branding and settings, and opens customer tenants.
  • Organization Admin — manages customers and billing, and opens customer tenants. Cannot invite members, change organization settings, or add new customers.
Each role is a set of permission flags:
The Prowler Cloud-side permission level for a team member is provisioned automatically as Manager and is managed in Prowler Cloud, not here. There is no Cloud role to pick at invitation time.

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Invite a Team Member

1

Open Team

Select Team in the sidebar. The entry only appears for roles with Manage members.
2

Send the invitation

Click Invite User, enter the Email, pick a User Role, then click Send Invite. Each role option in the selector carries a one-line description of what it grants.Invite User dialog
3

Track the invitation

The team table lists Name, Email, Role, Status and User Event. An invitation is Pending, Accepted, Expired or Revoked.
The invitee receives an email with a one-time link, valid for 7 days, that opens a public acceptance page. There they set their full name and a password, accept, and are sent to the sign-in screen. An email address can hold only one pending invitation at a time.

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Re-Invite or Revoke

For a Pending or Expired invitation, Re-invite sends a fresh link and resets the expiry. Revoke invalidates the invitation immediately — the recipient can no longer accept it. To re-issue an invitation that is still pending, use Re-invite rather than sending a second one.

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Disable, Enable or Remove a Member

Active members carry a Disable action. Disabling revokes access immediately but keeps the row in the table, flagged as disabled, so the audit trail survives. A disabled member can be:
  • Enabled — access is restored as it was.
  • Re-invited — a fresh invitation brings them back as a new active member. The invite dialog opens pre-filled with their address and its title changes to Re-invite user.
The organization owner cannot be removed from the team while they hold ownership. Transfer ownership first.

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Notes

  • The first administrator is created during sign-up and becomes the owner.
  • An email address can hold only one active membership in a given partner organization.
  • Permissions are scoped to one partner organization. A session for one organization carries no permissions in another.

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Next Steps

Onboarding Customers

Add customers and open their Prowler Cloud tenants.

Billing and Customer Plans

Customer plans and revenue reporting.